Return & Exchange Information
I want your shopping experience at Femme Simplicity to feel easy, honest, and stress-free, even if something isn’t quite right.
Below you’ll find a clear explanation of how returns and refunds work, depending on the type of order you placed.
Please note: this page explains the process in a customer-friendly way.
The legally binding terms can always be found in the Refund Policy.
Returns for Femme Simplicity Orders (Non-Custom Items)
(Non-Custom Items)
For items ordered directly through the Femme Simplicity website, I offer a clear and efficient return process.
Return Request Window
You can request a return within 6 days of receiving your package.
If an item doesn’t feel right, fits differently than expected, or simply isn’t your match, please let me know as soon as possible after delivery.
How the Return Process Works
Submit your return request. Contact me with your order number and the item(s) you’d like to return within 6 days of delivery.
Return approval & return label. Once your return request is approved, you will receive a return shipping label by email.
Send the return package. After receiving the return label, you have 7 days to ship the item back.Please make sure the package is handed over to the carrier within this timeframe.
Tracking confirmation. Once shipped, the return must have an active tracking number so I can follow the shipment and notify the warehouse accordingly.
Refund processing. After the return is received and inspected at the warehouse, your refund will be processed. You’ll receive a confirmation email once this is completed.
Return Conditions
Returned items must:
- be unworn, unwashed, and unused
- have all original tags attached
- be returned in their original condition
- Items showing signs of wear, use, or damage may not be eligible for a refund.
Return Costs
Returns are free of charge for customers within the 48 continental United States.
Refund Timing
Once the return is received by the warehouse, refunds are typically processed promptly.
Processing times may vary slightly depending on the payment provider.
Final Sale & Non-Returnable Items
For hygiene and safety reasons, the following categories are final sale and cannot be returned or refunded:
- Bodysuits
- Intimates / Lingerie
- Jewelry
- Swimwear
These items are non-returnable even if unworn.
Exchanges
If you’d like a different size or item, the fastest option is to:
- return the original item (if eligible)as described above
- and place a new order for the preferred size or style.
This ensures the quickest processing and availability.
Custom Items Ordered Through All Your Style
Custom products ordered through my connected brand All Your Style follow a different return process because production, shipping, and service are handled by an external partner.
Important
These custom items cannot be returned or exchanged through Femme Simplicity.
For all information regarding:
- returns
- exchanges
- production or printing issues
- shipping delays
- damaged or defective items
- order-specific questions
you can contact the dedicated helpdesk here:
They handle all approvals, processing, and resolutions for custom orders.
Which Return Process Applies to My Order?
- If your order was placed on Femme Simplicity (non-custom items with Free US Shipping): Use the Femme Simplicity return process above.
- If your order was placed through All Your Style (custom items, color choices, uploaded designs): All returns, exchanges, and questions must be handled by the All Your Style helpdesk.
If you’re unsure which return process applies to your order, feel free to reach out, I’m always here to guide you in the right direction.